The Taxes Office receive many tax returns and other items of tax related documentation. A system
was required to manage this documentation, mark tax returns as received, collect the
information supplied on tax forms, and securely store away electronic images of received mail.
Giant delivered a system with three modules which allowed the operator to define a document type,
process the document, and use a verification workflow to ensure all data integrity before storing it away
using Giant's document management system .
The system is able to gather data from barcodes, marked boxes, printed and hand written text.
A3 tax returns are automatically rotated and collated to be stored as multipage image files for easy retrieval.
Unlike off the shelf packages, the solution could be easily integrated with the existing tax systems allowing tax returns to be
automatically updated during processing.
The system has been processing half a million items every year since 2009.